Last updated: 21 July 2026 · Applies to HonestBooks
These Terms of Service ("Terms") govern your use of HonestBooks ("the Service"), a software-as-a-service invoicing platform operated by HonestSoftware LTD ("we", "us", "our"), a company registered in England and Wales under company number 17354248, with its registered office at Lytchett House, Poole, Dorset, BH16 6FA, UK.
You accept these Terms by ticking the "I agree to the Terms of Service" box (or clicking the equivalent "I agree" button) presented during account creation. You cannot create an account without doing so. By ticking that box or clicking that button, you confirm that you have read and agree to be bound by these Terms.
These Terms form a legally binding contract between you and us. Please read them carefully. If you do not agree, do not create an account or use the Service.
The Service is aimed at UK freelancers, sole traders, and unincorporated businesses. Depending on your circumstances, you may be dealing with us as a consumer (broadly, an individual acting wholly or mainly outside your trade, business, craft or profession) or as a business. Where these Terms give you rights or protections as a consumer, those apply only if you are in fact a consumer in law. Nothing in these Terms affects any rights you have that cannot be excluded or limited under applicable UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
HonestBooks is a software tool that helps you create, send, and track invoices and quotes, and that produces tax and VAT estimates from information you enter. It is an administrative and productivity tool only.
HonestBooks is not an accounting firm and does not provide accounting, bookkeeping, tax, financial, or legal advice of any kind. Specifically:
We strongly recommend that you work with a qualified accountant or tax adviser for all financial and tax matters.
You must be at least 18 years old to use the Service. By using the Service, you confirm that you are 18 or older and have the legal capacity to enter into a binding contract.
If you are using the Service on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.
You must provide accurate, complete, and current information when creating your account. You are responsible for keeping your account information up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, except to the extent that activity results from our own failure to take reasonable care. You must notify us as soon as reasonably possible at [email protected] if you suspect any unauthorised access to your account.
Each account is intended for a single named user. You may not resell access or systematically share one account to avoid subscription fees. This does not prevent you from allowing your accountant or a colleague to access the Service on your behalf for your own legitimate business use.
The Service is offered on the following plans:
The features and limits of each plan are those published on our pricing page at the time you subscribe.
We may change our pricing. We will give you at least 30 days' notice of any price increase by email. Any increase takes effect only from your next billing period after the notice period, and you may cancel before it takes effect. If you do not cancel, the new price applies from that next billing period.
Paid subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the plan you choose). Payment is processed by Stripe. By subscribing, you authorise us to charge your chosen payment method on a recurring basis until you cancel.
All prices are exclusive of VAT unless otherwise stated. Where VAT applies, it will be added at the prevailing UK rate and shown at checkout before you pay.
If a payment fails, we will attempt to notify you by email. Access to paid features may be restricted until payment is successfully collected. We will give you a reasonable opportunity to update your payment details before downgrading your account to the Free plan.
If you are a consumer, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your subscription within 14 days of the day you enter into it, without giving a reason ("the cancellation period").
Because we provide the Service immediately, when you subscribe you will be asked to:
(a) expressly request that we begin providing the Service straight away, during the 14-day cancellation period; and
(b) acknowledge that once the Service has been fully performed you will lose your right to cancel, and that if you cancel during the cancellation period after we have begun, you must pay for the value of the Service actually supplied to you up to the point you tell us you are cancelling.
If you cancel within the cancellation period, we will refund any amount you have paid, less a deduction proportionate to the Service already supplied up to the moment you notified us of cancellation. We will make the refund within 14 days of being informed of your decision, using the same payment method you used to pay.
To exercise this right, tell us clearly before the 14 days expire — for example by emailing [email protected] with your name, account email, and a statement that you wish to cancel. You may use the model cancellation form at the bottom of this page, but you do not have to.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will not be charged again after cancellation, and you keep access to paid features until the end of the period you have already paid for.
Separately from, and in addition to, your statutory rights above:
If the Service is faulty, not as described, or not provided with reasonable care and skill, you may be entitled to a repair, re-performance, price reduction, or refund under the Consumer Rights Act 2015. Nothing in this Clause 6 limits those rights.
You agree not to use the Service to:
We may suspend or terminate your account if we reasonably believe you are in serious or repeated breach of this section. Where practical and lawful, we will give you notice and an opportunity to put things right first.
You retain full ownership of all data you enter into the Service, including client information, invoice data, and any other content ("Your Content"). We do not claim any ownership over Your Content.
By using the Service, you grant us a limited, non-exclusive, royalty-free licence to store, process, and display Your Content solely for the purpose of providing the Service to you. We will not use Your Content for any other purpose except as described in our Privacy Policy.
You are responsible for the accuracy, legality, and completeness of the content you enter. We are not responsible for errors or omissions in that content, but this does not affect our own obligation to provide the Service with reasonable care and skill.
You may export your data at any time using the export features within the Service. We will also provide a data export in CSV or JSON format on request to [email protected].
Upon cancellation of your account, your data will be retained for 90 days, during which you may request an export. After 90 days, your personal data will be deleted in accordance with our Privacy Policy. We are required by law to retain certain financial records for up to 6 years; where this applies, we retain only the minimum data required to comply, in anonymised or aggregated form where possible.
The Service integrates with third-party services including:
We are not responsible for the availability, accuracy, or conduct of any third-party service, and we are not liable for loss arising from your use of them, except to the extent such loss is caused by our own failure to take reasonable care in selecting or integrating those services, and except for any liability that cannot be excluded under applicable law.
When you enable Stripe payment links on your invoices, your clients interact directly with Stripe's payment page. We are not a party to that transaction and accept no liability for payment disputes, chargebacks, or Stripe's handling of funds.
Nothing in this section affects your statutory rights as a consumer against us in respect of the Service we provide.
We aim to provide a reliable Service but do not guarantee that it will be uninterrupted or error-free. We may temporarily suspend the Service for maintenance, updates, or reasons beyond our control, and will give reasonable advance notice of planned maintenance where we can.
Subject to Clause 11, and except for any liability that cannot be excluded under applicable law, we are not liable for loss arising from Service unavailability. This does not affect your statutory rights if we fail to provide the Service with reasonable care and skill.
Nothing in these Terms limits or excludes our liability for:
If you are using the Service as a business, then to the fullest extent permitted by law we are not liable for loss of profits, revenue or business; loss of anticipated savings; loss of goodwill; or any indirect or consequential loss.
If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
Because the Service handles invoicing data, you should keep your own copies of important data (for example using the export features in Clause 8.4). Subject to Clause 11.1, we are not liable for loss or corruption of data that you could have avoided by keeping a reasonably up-to-date export, but we remain responsible for loss or corruption caused by our own failure to take reasonable care.
Subject to Clause 11.1, our total liability to you in connection with the Service (whether in contract, tort including negligence, or otherwise) shall not exceed the greater of:
(a) the total amount you have paid us in the 12 months immediately preceding the event giving rise to the claim; or
(b) £100.
This cap does not apply to, and does not reduce, any refund or other statutory remedy you are entitled to as a consumer under the Consumer Rights Act 2015 or other applicable law, or any liability listed in Clause 11.1. Where you are a consumer, this cap applies only to the extent that limiting our liability in this way is fair and reasonable in the circumstances.
The Service is provided "as is" and "as available", and to the fullest extent permitted by law we do not make specific promises that it will be uninterrupted, error-free, meet your particular requirements, or that its estimates and reports will be accurate or complete.
However, if you are a consumer, this Clause 12 does not affect the statutory rights implied into your contract by the Consumer Rights Act 2015, including that services are provided with reasonable care and skill and that digital content is of satisfactory quality, fit for purpose, and as described. Those rights cannot be excluded.
All intellectual property in the Service, including software, design, logos, trademarks, and content created by us, belongs to us or our licensors. Except for your own legitimate use of the Service in accordance with these Terms, you may not copy, modify, distribute, or create derivative works from any part of the Service without our written permission.
The HonestBooks name and logo are trademarks of HonestSoftware LTD. You may not use our trademarks without our prior written consent.
We may modify, suspend, or discontinue parts of the Service. Where a change materially and detrimentally affects your use of the Service, we will give you reasonable advance notice by email. If you are a consumer and reasonably object to such a change, you may cancel and we will provide a pro-rata refund of any prepaid fees for the part of your subscription you can no longer use.
We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. If you do not agree to a material change, you may cancel before it takes effect; if you have prepaid, we will refund the unused portion. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
You may close your account at any time via your account settings.
We may suspend or terminate your account immediately and without notice if:
For any other reason, we may terminate your account on 30 days' notice, in which case we will provide a pro-rata refund of any prepaid subscription fees.
On termination, your right to use the Service ceases immediately, subject to the 90-day data export window in Clause 8.5. The following sections survive termination: 6.4, 8, 11, 13, 17, and 18.
We would always prefer to resolve any problem informally and quickly. If you are unhappy, please contact us first at [email protected] with details of your complaint. We aim to acknowledge complaints within 5 working days and to work towards resolving them within 20 working days. These are targets rather than guarantees; where a complaint is more complex and will take longer, we will tell you and keep you updated on progress.
Alternative dispute resolution (ADR) is a way of resolving disputes that does not involve going to court, using an independent third party. We are not currently signed up to any ADR scheme and are not obliged to use one. If we are unable to resolve a complaint with you through our internal complaints process, we will write to you to confirm that our process is exhausted and to let you know that ADR may be available to you. We are not currently willing to submit to a particular ADR scheme, but this does not affect your right to bring court proceedings under Clause 17.3, and you remain free to seek independent advice, for example from Citizens Advice.
These Terms are governed by the laws of England and Wales.
If you are a business, the courts of England and Wales have exclusive jurisdiction over any dispute.
If you are a consumer, you may bring proceedings in the courts of the part of the United Kingdom in which you live, and the laws of that part of the UK will apply to any dispute to the extent required by law. Nothing here deprives you of the protection of the mandatory consumer law of your home jurisdiction.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us in relation to the Service. Nothing in this clause limits liability for fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.
If any provision is found to be unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions continue in full force.
Our failure to enforce any provision is not a waiver of that provision or our right to enforce it later.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets, provided this does not reduce your rights under these Terms.
HonestSoftware LTD
Lytchett House, Poole, Dorset, BH16 6FA, UK
Email: [email protected]
Company registration number: 17354248
(Complete and return this form only if you wish to cancel the contract. You do not have to use this form.)
To: HonestSoftware LTD, Lytchett House, Poole, Dorset, BH16 6FA, UK, [email protected]
I/We [ ] hereby give notice that I/We [ ] cancel my/our [*] contract for the supply of the following service:
[*] Delete as appropriate.